Repairs & standards
Repairs, safety and property standards
Know what to report, how emergency repairs differ from routine repairs and how to preserve a record when a problem continues.
A repair issue needs a clear description, a written trail and the right escalation path. This hub brings together emergency repairs, ordinary delays, minimum housing standards, locks and approved changes to the property.
Primary source to check
RTA — RepairsStart here
Emergency repairs in a Queensland rental
Contact the emergency contact on your agreement first. If they cannot be reached in a reasonable time, special repair and reimbursement rules may apply.
Before you act
Keep these details together.
- Describe what happened, where and when
- Use the emergency contact in the agreement first
- Keep photographs, messages, call records and receipts
- Do not stop paying rent to force a repair
Original explanations
Guides in this topic
Emergency repairs in a Queensland rental
Contact the emergency contact on your agreement first. If they cannot be reached in a reasonable time, special repair and reimbursement rules may apply.
Read this guide Repairs · Reviewed 12 Sept 2026Routine repairs that are taking too long
Report the problem in writing as soon as possible, allow a reasonable repair period and preserve a clear record before escalating the issue.
Read this guide Property standards · Reviewed 12 Sept 2026Minimum housing standards in Queensland
Queensland rental properties must meet minimum standards for safety, security and functionality when a tenant moves in and throughout the tenancy.
Read this guide Safety & security · Reviewed 12 Sept 2026Locks, keys and security in a rental
The property manager or owner must supply and maintain locks and give the required keys; outside specific exceptions, changing locks normally requires agreement.
Read this guide Changes to the property · Reviewed 12 Sept 2026Fixtures and structural changes in a rental
Use Form 23 and get written approval before attaching a fixture or making a structural change; the owner or manager must respond in writing within 28 days.
Read this guideDocument-first help